The new iWant is off to a rather inauspicious start.
Hours into its highly anticipated launch last November 17, iWant encountered a temporary slowdown caused by high volume of users. Many of them downloaded the new iWant in order to watch some of its new and original content, which included the hotly-discussed film ‘Glorious’ featuring a viral kissing scene involving lead stars Angel Aquino and Tony Labrusca.
In response, iWant issued a statement saying that they are increasing capacity in order to meet the demands of its users. As of 10:00 p.m., the iWant app is now updated to version 4.0.2.
iWant also reported that the app now has over one million downloads and is used by over 10,000 users per hour. But with so many consumers knocking on the door, it was clear that ABS-CBN is not prepared for such high demand.
If the old iWant TV was smooth sailing to watch at times, then the same cannot be said to its successor. With some additional content such as the aforementioned original films and music to complement on-demand programs, films and live streams, ABS-CBN’s digital team found themselves in a conundrum over the possible increase in consumer demand.
Suffice to say, they failed to anticipate what took place next. And unfortunately for users of iWant (myself included), they took notice by bombarding iWant’s social media pages with plenty of complaints.
This is already the third day of iWant’s official operations and so far the ‘temporary slowdown’ that was revealed Saturday continues to linger. Even I began to question the capabilities of the new iWant, especially after my attempt to watch ANC’s live stream was constantly disrupted despite enjoying a strong internet connection.
Call it growing pains or simply impatience. For now, ABS-CBN’s digital team is working round the clock to improve and increase the capacity of iWant, but this is going to be a painful ordeal, so users must wait and see what happens in the next several days.